SILANINGSIH, Endang; YUNINGSIH, Erni; YUNINGSIH, Yuni. PENINGKATAN KEPUASAN KONSUMEN MELALUI KUALITAS LAYANAN : Bukti Fisik, Kehandalan, Daya Tanggap, Jaminan,Empati,, Kepuasan Konsumen. Jurnal Visionida, [S. l.], v. 7, n. 1, p. 43–53, 2021. Disponível em: http://103.127.96.46/index.php/Jvs/article/view/4360. Acesso em: 8 jun. 2026.