Arifin M, Gemina D, Silaningsih E. ANALISIS TINGKAT KEPUASAN PENUMPANG PADA FASILITAS PELAYANAN BUS TRANSJAKARTA BERBASIS STANDAR PELAYANAN MINIMAL (SPM). JSH [Internet]. 2015 Oct. 22 [cited 2026 Jun. 8];6(2):104-21. Available from: http://103.127.96.46/index.php/JSH/article/view/505