ARIFIN, MA; GEMINA, Dwi; SILANINGSIH, Endang. ANALISIS TINGKAT KEPUASAN PENUMPANG PADA FASILITAS PELAYANAN BUS TRANSJAKARTA BERBASIS STANDAR PELAYANAN MINIMAL (SPM). Jurnal Sosial Humaniora, [S. l.], v. 6, n. 2, p. 104–121, 2015. DOI: 10.30997/jsh.v6i2.505. Disponível em: http://103.127.96.46/index.php/JSH/article/view/505. Acesso em: 8 jun. 2026.