FIRDAUSI FIKRI, Annisa; NAWANGSARI, Ertien Rining. GAP ANALYSIS TO MEASURE SERVICE QUALITY AT PUBLIC SERVICE MALL (MPP). Jurnal Governansi, [S. l.], v. 9, n. 1, p. 18–34, 2023. DOI: 10.30997/jgs.v9i1.5534. Disponível em: http://103.127.96.46/index.php/JGS/article/view/5534. Acesso em: 8 jun. 2026.