Implementation of Digital Transparency and Accountability in Efforts to Enhance Public Trust in the Regional Government of Bogor Regency

Abstract

Digital transformation through e-governance has become a crucial strategy for building public trust in regional governments. This study analyses the causal mechanisms of e- governance implementation in enhancing transparency and accountability as foundations of trust. Using a qualitative literature review approach with research results from Sumedang Regency, Samarinda City, and Pangkep Regency, data were collected from policy documents and digital platform analyses. The findings indicate that e-governance acts as an enabler and amplifier, transforming governance principles into a proactive openness ecosystem. Innovations such as "WAKEPO," "Samarinda Santer," and "I-core" empower the community as active monitoring partners, building trust through process visibility and institutional responsiveness. Theoretical implications strengthen the digital trust-building model linking data access, participation, and perceptions of integrity. Practically, digital policies need to shift from a tech-centric approach to public value creation and social capability enhancement (socio- technical alignment). Study limitations include the limited geographical scope and focus on the service provider side. The novelty of the research lies in its integrative approach connecting micro-platform analyses with the macro-narrative of institutional trust, while also developing an analytical framework to distinguish informational and dialogic accountability. The originality of the contribution is demonstrated by empirical evidence that digital transparency is most impactful when designed to facilitate dialogue and corrective action.