The Effect of Interpersonal Communication on Gen Z Performance in the Work Environment

Abstract

Background - This research provides an explanation of the influence of interpersonal communication on the
adaptation and performance of generation Z (Gen Z) in the work environment, where there are generational
differences between coworkers and superiors. Gen Z who live in this modern era often face challenges in
adjusting to different communication styles from older generations. And the purpose of this study (1) to provide
objective information through the results of data provided directly to gen Z who work. (2) to provide a forum for the
aspirations of generation Z to the generation above so that communication in the work environment can become
more harmonious which makes the goal achievable. In this research method using quantitative methods, through
surveys, data were collected by distributing questionnaires to sources. To collect data, a questionnaire was
developed and distributed to Gen Z employees, covering aspects such as support from coworkers and superiors,
comfort in communicating, and the importance of feedback.
Purpose - Can provide objective information and arguments generated on questionnaire data directly to
generation Z who are working. As for other goals, it can provide a forum for the aspirations of generation Z to
realize a harmonious work environment, so as to achieve common goals.
methodology - This research method uses a quantitative approach using a questionnaire as the main instrument
or variable. With data results from 22 generation Z respondents who are currently working, with an approach to
interpersonal communication, communication comfort, and feedback received. The qualitative method is also used
to analyze the results of respondents' essay answers.
Findings - The findings of this scientific article, that interpersonal communication has a very significant influence
on the performance of generation z in the workplace, and can improve the adaptation process. And support and
feedback from coworkers or superiors can help Generation Z increase productivity in the workplace. There are
differences in communication styles between generations, such as relaxed communication favored by generation
Z and formal communication often carried out by generation X (millennials).
Originality - With this research, it can provide new thoughts and knowledge about the importance of interpersonal
communication in the workplace on the productivity of performance at work, and the effectiveness of the content
of messages conveyed between coworkers and superiors, who have cross-generational. As well as this research
provides solutions to companies in maintaining communication harmony between generations, whose main focus
is to support the work performance of generation Z.