GEN-Z TURNOVER INTENTION TENDENCY

Abstract

Background: Human resource quality improvement, information technology advancement, and lifestyle
changes impact workforce mobility in Indonesia and the world. Turnover intention is the desire of workers to
move to another organization or company because of opportunities and encouragement.

Purpose: This study aims to determine what factors cause workforce turnover in the manufacturing and
service industries at the national and global levels.

Methodology: The study uses a quantitative approach, a survey method, and a questionnaire to collect data.
Respondents are workers in the manufacturing and service industries, totaling 100 people, using a random
sampling technique. The research instrument was tested for validity and reliability. Data were analyzed using
path analysis.

Results: The study found that the work environment, workload, and leadership contribute to workforce
turnover intention in the manufacturing industry. Work involvement, job satisfaction, organizational
commitment, and work-life balance drive workers to turnover in the service industry. In the modern era of HR
management, it is important to consider information technology challenges and changes in people's lifestyles,
especially Gen Z, in maintaining employee retention.