HOW DOES KNOWLEDGE MANAGEMENT CAN IMPROVE PERFORMANCE THROUGH JOB SATISFACTION: A CASE STUDY OF HOSPITALITY INDUSTRY

Abstract

Background - The current research shows a strong connection between knowledge management and
satisfaction and performance in the hotel industry, but this relationship has not been extensively studied
Purpose - The goal of the research is to examine and analyze how knowledge management affects hotel
employee satisfaction and performance
methodology - The goal of the research is to examine and analyze how knowledge management affects hotel
employee satisfaction and performance
Findings - The research findings indicate that knowledge management significantly influences employee job
satisfaction and has a direct and positive effect on improving employee performance. Additionally, job satisfaction
also has a direct and positive effect on employee performance.
Originality - research is limited to the performance of star employees so that further research can be broader in
scope