OPTIMALISASI PENERAPAN STANDAR PELAYANAN PUBLIK DI DINAS TENAGA KERJA KOPERASI DAN UMKM KOTA GORONTALO
Keywords:
Optimal, Implementation, Public Service StandardsAbstract
The objective of this study is to examine the Gorontalo City Manpower, Cooperatives, and MSME Agency's optimal implementation of public service standards in terms of service procedures, completion times, costs, service products, facilities and infrastructures, and service providers' competency. This research methodology combines qualitative data analysis with a descriptive technique. Three methods are used to acquire data: documentation, interviews, and observation. The Gorontalo City Manpower, Cooperatives, and MSME Agency has adopted the Optimal Implementation of Public Service Standards in accordance with government regulations and specified provisions, based on the results of research done inside the agency. This condition is evident in the following ways: (1) business actors can easily understand the service procedures; (2) the completion time is limited to one day; (3) there are no service costs because all services are provided without charge; (4) the service product successfully meets the expectations of the business actors; (5) facilities and infrastructures are still incompatible with providing business actors with comforts; and (6) the service officers are competent and have served business actors fairly and pleasantly. Thus, it can be said that there are still issues that need to be fixed with the Gorontalo City Manpower, Cooperatives, and MSME Agency's Optimal Implementation of Public Service Standards.
References
Amallia, N. (2010). Kinerja Dinas Tenaga Kerja Dalam Pelayanan Pembuatan Kartu Pencari Kerja (Ak/I).
Hanim, Lathifah, And Ms. Noorman. (2018). Umkm (Usaha Mikro, Kecil, & Menengah) & Bentuk-Bentuk Usaha.
Hasanah, Nurmalia. (2019). Mudah Memahami Usaha Mikro, Kecil, Dan Menengah (Umkm). Undang-Undang No. 20.
Nam, Jutlul, Nina Siti, Almaniah Siregar, Lvisi Ilr, Btlul Kadir, And Isi Ms Ketua Program Studi Administrasi Publik (2019). “Persepsi Pelaku Usaha Slikro Kecil Ili Menengah Rerhadap Kualitas Pelayanan Publik Di Dinas Koperasi Tjkm Kota Medan.”
Usan Bagou, M. H. (2018). Kualitas Pelayanan Kartu Pencari Kerja Di Dinas Tenaga Kerja, Koperasi Dan Usaha Kecil Menengah Kota Gorontalo. Manajemen Sumber Daya Manusia, V(2).
Wange, S. F., Tohopi, R., & Noho Nani, Y. (2023). Pengaruh Disiplin Kerja Pegawai Terhadap Kualitas Pelayanan Publik Pemerintahan Desa Dikecamatan Bongomeme Kabupaten Gorontalo. Journal Of Education, Humaniora And Social Sciences (Jehss), 6(1), 458–465.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Liana Aulia Harun, Rustam Tohop, Romy Tantu
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Authors who publish with Administratie: Jurnal Administrasi Publik agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in Administratie: Jurnal Administrasi Publik
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in Administratie: Jurnal Administrasi Publik.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
